{"id":61,"date":"2019-01-14T15:15:22","date_gmt":"2019-01-14T15:15:22","guid":{"rendered":"https:\/\/www.powerrouter.com\/support\/"},"modified":"2021-02-16T15:15:16","modified_gmt":"2021-02-16T15:15:16","slug":"support","status":"publish","type":"page","link":"https:\/\/www.powerrouter.com\/de\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n      \t<div class=\"PageContent\">\n      \t\t\n<h1 class=\"wp-block-heading\">Support<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Erste Unterst\u00fctzung<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Da der PowerRouter nur ein Teil der Gesamtinstallation (&#8222;System&#8220;) ist empfehlen wir ihnen um bei Fragen und oder Betriebsfehlers der PowerRouter das <a rel=\"noreferrer noopener\" href=\"https:\/\/powerrouter.zendesk.com\/hc\/de\" target=\"_blank\">PowerRouter Hilfezentrum<\/a> zu konsultieren.<br><br>Wann das <a rel=\"noreferrer noopener\" href=\"https:\/\/powerrouter.zendesk.com\/hc\/de\" target=\"_blank\">PowerRouter Hilfezentrum<\/a> ihnen keine Antwort(e) gibt, m\u00fcssen externe Fehler, die sich auf das Verhalten des PowerRouters auswirken k\u00f6nnen, ausgeschlossen werden. Um dies beurteilen zu k\u00f6nnen, muss das System von einem Installateur \u00fcberpr\u00fcft werden. Als Teil des Garantie Antragsverfahrens ist dies obligatorisch.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Das PowerRouter Hilfezentrum<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bei unerwarteten St\u00f6rungen, finden Sie m\u00f6glicherweise eine Erkl\u00e4rung\/L\u00f6sung im <a aria-label=\" (opent in een nieuwe tab)\" rel=\"noreferrer noopener\" href=\"https:\/\/powerrouter.zendesk.com\/hc\/de\" target=\"_blank\">PowerRouter Hilfezentrum<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Garantie Anfrageformular<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Wann f\u00fcllt der Installer das Garantie Anfrageformular aus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wenn das PowerRouter Supportteam das Problem nicht beheben kann, kann der Installateur das Gew\u00e4hrleistungsverfahren starten. <br>Bitte pr\u00fcfen Sie, ob die Garantie noch g\u00fcltig ist und versichern Sie sich, dass alle Felder ausgef\u00fcllt sind und alle Informationen bereitgestellt werden.<br> <br>Bitte beachten Sie, dass Ihre Anfrage nicht bearbeitet wird, wenn die Felder unvollst\u00e4ndig sind oder die erforderlichen Informationen fehlen.<\/p>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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data-form-theme='legacy' data-form-index='0' id='gform_wrapper_1' >\n                        <div class='gform_heading'>\n                            <h3 class=\"gform_title\">Support form<\/h3>\n                            <p class='gform_description'>Warranty Support Form<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/de\/wp-json\/wp\/v2\/pages\/61' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fill'><li id=\"field_1_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"31325271\" data-field-span=\"12\"><label id='gfield_label_1_1' class='gfield_label gform-field-label' for='input_1_1'><span class='gform-field-label__text'>Name<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_1_1' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_3\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"197bef02\" data-field-span=\"12\"><label id='gfield_label_1_3' class='gfield_label gform-field-label' for='input_1_3'><span class='gform-field-label__text'>E-Mail-Adresse<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_3' id='input_1_3' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_1_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"1e5a583b\" data-field-span=\"12\"><label id='gfield_label_1_2' class='gfield_label gform-field-label' for='input_1_2'><span class='gform-field-label__text'>Produktteil- und Seriennummer von der PowerRouter (wenn Ihr PowerRouter ausgetauscht wurde, bitte die Informationen Ihres ersten PowerRouter ausgeben)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_1_2' type='text' value='' class='medium'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_1_12\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"9145adc0\" data-field-span=\"12\"><label id='gfield_label_1_12' class='gfield_label gform-field-label' for='input_1_12'><span class='gform-field-label__text'>Fehlerbeschreibung<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><div id=\"wp-input_1_12-wrap\" class=\"wp-core-ui wp-editor-wrap tmce-active\"><link rel='stylesheet' id='dashicons-css' href='https:\/\/www.powerrouter.com\/wp-includes\/css\/dashicons.min.css?ver=7.0.7' media='all' \/>\n<link rel='stylesheet' id='editor-buttons-css' href='https:\/\/www.powerrouter.com\/wp-includes\/css\/editor.min.css?ver=7.0.7' media='all' \/>\n<div id=\"wp-input_1_12-editor-container\" class=\"wp-editor-container\"><textarea class=\"medium wp-editor-area\" style=\"height: 180px\" autocomplete=\"off\" cols=\"40\" name=\"input_12\" id=\"input_1_12\"><\/textarea><\/div>\n<\/div>\n\n<\/div><div class='gfield_description' id='gfield_description_1_12'>Please describe the problem or your question as accurate as possible.<\/div><\/li><li id=\"field_1_5\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"06cac473\" data-field-span=\"12\"><label id='gfield_label_1_5' class='gfield_label gform-field-label' for='input_1_5'><span class='gform-field-label__text'>Eine Kopie des Kaufbelegs<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='268435456' \/><input name='input_5' id='input_1_5' type='file' class='medium' aria-describedby=\"gfield_upload_rules_1_5\" onchange='javascript:gformValidateFileSize( this, 268435456 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_5'>Max. Dateigr\u00f6\u00dfe: 256 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_1_5'><\/div> <\/div><\/li><li id=\"field_1_9\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"ec20ca75\" data-field-span=\"12\"><label id='gfield_label_1_9' class='gfield_label gform-field-label' for='input_1_9'><span class='gform-field-label__text'>Eine Kopie der Garantieverl\u00e4ngerung (falls zutreffend)<\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='268435456' \/><input name='input_9' id='input_1_9' type='file' class='medium' aria-describedby=\"gfield_upload_rules_1_9\" onchange='javascript:gformValidateFileSize( this, 268435456 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_9'>Max. Dateigr\u00f6\u00dfe: 256 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_1_9'><\/div> <\/div><\/li><li id=\"field_1_6\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"800e8ec6\" data-field-span=\"12\"><label id='gfield_label_1_6' class='gfield_label gform-field-label' for='input_1_6'><span class='gform-field-label__text'>Ein Diagramm \/ elektrisches Schema der Gesamtinstallation, aus der hervorgeht, wieviel Solarleistung (kWp) angeschlossen ist<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='268435456' \/><input name='input_6' id='input_1_6' type='file' class='medium' aria-describedby=\"gfield_upload_rules_1_6\" onchange='javascript:gformValidateFileSize( this, 268435456 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_6'>Max. Dateigr\u00f6\u00dfe: 256 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_1_6'><\/div> <\/div><\/li><li id=\"field_1_7\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"8a33c243\" data-field-span=\"12\"><label id='gfield_label_1_7' class='gfield_label gform-field-label' for='input_1_7'><span class='gform-field-label__text'>\u00dcbersicht\/Bilder der Installation des PowerRouters und der direkten Umgebung.<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='268435456' \/><input name='input_7' id='input_1_7' type='file' class='medium' aria-describedby=\"gfield_upload_rules_1_7\" onchange='javascript:gformValidateFileSize( this, 268435456 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_1_7'>Max. 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Wann das PowerRouter Hilfezentrum ihnen keine Antwort(e) gibt, m\u00fcssen externe Fehler, die sich auf das Verhalten des PowerRouters auswirken k\u00f6nnen, ausgeschlossen werden. Um dies beurteilen zu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-61","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Nedap PowerRouter<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.powerrouter.com\/de\/support\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Nedap PowerRouter\" \/>\n<meta property=\"og:description\" content=\"Support Erste Unterst\u00fctzung Da der PowerRouter nur ein Teil der Gesamtinstallation (&#8222;System&#8220;) ist empfehlen wir ihnen um bei Fragen und oder Betriebsfehlers der PowerRouter das PowerRouter Hilfezentrum zu konsultieren. Wann das PowerRouter Hilfezentrum ihnen keine Antwort(e) gibt, m\u00fcssen externe Fehler, die sich auf das Verhalten des PowerRouters auswirken k\u00f6nnen, ausgeschlossen werden. Um dies beurteilen zu [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.powerrouter.com\/de\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Nedap PowerRouter\" \/>\n<meta property=\"article:modified_time\" content=\"2021-02-16T15:15:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u00a0Minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/support\\\/\",\"name\":\"Support - Nedap PowerRouter\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.powerrouter.com\\\/#website\"},\"datePublished\":\"2019-01-14T15:15:22+00:00\",\"dateModified\":\"2021-02-16T15:15:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.powerrouter.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.powerrouter.com\\\/#website\",\"url\":\"https:\\\/\\\/www.powerrouter.com\\\/\",\"name\":\"Nedap PowerRouter\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.powerrouter.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Support - Nedap PowerRouter","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.powerrouter.com\/de\/support\/","og_locale":"de_DE","og_type":"article","og_title":"Support - Nedap PowerRouter","og_description":"Support Erste Unterst\u00fctzung Da der PowerRouter nur ein Teil der Gesamtinstallation (&#8222;System&#8220;) ist empfehlen wir ihnen um bei Fragen und oder Betriebsfehlers der PowerRouter das PowerRouter Hilfezentrum zu konsultieren. Wann das PowerRouter Hilfezentrum ihnen keine Antwort(e) gibt, m\u00fcssen externe Fehler, die sich auf das Verhalten des PowerRouters auswirken k\u00f6nnen, ausgeschlossen werden. 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